Reference

Legal Conditions for Your Account

Using good 1 means these terms apply to your account, your deposits via bKash, Nagad, or Rocket, and every session you run on our platform.

Account TermsPrivacy ConditionsJurisdiction RulesWallet PolicyEligibility Check
good 1 Legal Conditions for Your Account
HOW WE HANDLE DATA

Account Security and Data Practices

We store your account data — including wallet identifiers for bKash, Nagad, and Rocket — on secured servers with access controls and encrypted transmission. Your information is used to verify transactions, prevent fraud, and comply with applicable legal requirements. We do not sell your personal data to third parties.

Data Retention

We keep your transaction and account records for as long as required by applicable law or our operating agreement. You can request a summary of held data through support.

Cookie Policy

Our site uses session and analytics cookies. You can manage cookie preferences through your browser settings. Functional cookies required for login and payments cannot be disabled.

Account Security

Your account is protected by password and optional OTP verification tied to your registered mobile number — the same number linked to your bKash or Nagad wallet.

Data Requests

To request access to, correction of, or deletion of your personal data, contact our support team with your registered account email and a description of the request.

LEGAL CONTACT PATHS

Reach Us on Legal Matters

If you have a question about your account terms, a transaction dispute, or a data request, our support team handles legal queries through the channels below. For formal written requests — such as account data access or deletion — email is the right path. Live chat is available for account-level questions that need a faster response.

Email Support Send formal legal requests, data queries, or written disputes to our support address listed in your account settings. We aim to respond within two business days.
Live Chat For account questions tied to our terms — eligibility, wallet conditions, or access issues — start a live chat session from your account dashboard.
Account Dashboard Your account page holds your current agreement version, transaction history, and links to submit a formal data or policy request directly.

Questions About Our Legal Terms

These are the questions we hear most when it comes to account conditions, data handling, and eligibility on good 1.

Eligibility depends on your local law and the regions we currently serve. It is your responsibility to confirm that online gaming is permitted where you are before registering.

A failed wallet transaction is not deducted from your account balance. Check your bKash or Nagad app history first, then contact our support team with your transaction reference.

Email our support team from your registered address and specify what data you need. We process verified data access requests in line with applicable law, typically within a few business days.

We notify you of material changes through your account dashboard or your registered contact address. Continued use after the effective date means you accept the updated terms.

We retain records for as long as required by the law of the jurisdiction we operate under. If you close your account, some data may be held for the legally required retention period.

Contact support through live chat or email with your account ID and transaction details. Formal disputes can also be submitted in writing through the contact address in your account settings.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.